The Front Desk

It answers your customers at 23:00.

It reads your product sheets, manuals and past tickets, replies in the language it was asked in, and names the page the answer came from.

Every answer
has a source.

It answers your customers out of your product sheets, manuals, terms and past tickets. Every reply names the page it came from, so nobody has to take its word for it.

Book the call

Asked by a customer

Select a question

The same field, on your website, is the reason your inbox stops repeating itself.

It reads the cleared shelf

Product sheets, manuals, terms, past tickets. Only what you have cleared for the public, never your internal folders.

It shows its work

Every answer names the file and the page. The customer can check it, and so can the colleague who picks up the escalation.

It hands over when unsure

Anything the shelf does not cover goes to a person, with the question and the thread already attached.

See it running

The same mechanism, on a catalogue we invented.

Below is a working shop with 193,620 products and an assistant reading the same data the page does. It checks whether a bulb fits a socket, whether a lamp belongs in a bathroom, and assembles bills of materials. Yours would read your catalogue instead.

helvaro.example / under-cabinet-lights

Loading the demo …

Phone screens are the wrong shape for a shop and a chat panel at once. The demo opens full-screen instead.

Open the demo

The shop, brands, products and prices are invented and the catalogue is synthetic — it contains no customer data. To prevent abuse, the number of questions per visitor is limited.

The outbound assistant

Your customers ask at every hour. Somebody should answer.

Most of what lands in a support inbox has been answered before: in a manual, in the terms, or in a ticket from March. Those questions do not need a person. They need the paragraph, quickly, and in the language they were asked in.

Sunday, 23:14, on a product page

Will the S400 filter fit a frame from 2018?

Not directly. Frames built before 2019 need the adapter plate, article 88-231. With it the fit is exact, and both parts are in stock today.Datenblatt_S400.pdf · p. 3

And how long until I have both here in Graz?

Three to five working days to Austria, free above 200 units. Nothing to declare inside the EU.Versandbedingungen · §2

Can you do 10 per cent if I order tonight?

That one is not mine to promise. I have sent it to sales with both article numbers and your delivery address. They answer on Monday morning.Handed to sales, 23:16

A question that would otherwise have waited until Monday, answered in two seconds, and a lead that arrives with the article numbers already on it.

It is awake when you are not.A large share of the questions on a shop arrive outside office hours. Those are the ones that otherwise wait until Monday, or get answered by whoever replies first.

It answers in the language it was asked in.One shelf of German documents can answer in German, English, Italian or Polish, without translating the site or hiring for the night shift.

It stops the inbox repeating itself.The questions your team answers twice a week get answered once, properly, from the same paragraph every time.

It knows when a person is worth it.Prices, complaints and anything needing a signature go to a human with the thread attached, which arrives as a warm lead rather than a lost one.

Sources

It reads the shelf you clear for it.

No new system to fill and no re-writing the handbook. We point it at documents you have cleared for the public, and nothing outside that shelf is ever within reach.

Product data sheetsDimensions, tolerances and article numbers. The answer to whether it fits.

Manuals and instructionsQuoted by page, so somebody at the weekend gets the step instead of a link to a PDF.

Terms, shipping, returnsWith the clause number attached, so the answer is one you would defend in writing.

Past support ticketsEvery question already answered once, and the wording that actually ended the thread.

Compatibility tablesWhich part goes with which model, kept in step with the source when it changes.

Your site and FAQWhat you already publish, so the assistant never contradicts your own pages.

Warranty and serviceWhat is covered, for how long, and what voids it. The questions people ask before buying.

Cleared sales mailThe clear explanations your team already writes by hand, reused instead of retyped.

The trace

Four steps, and you can check every one.

One real customer question followed the whole way through. This is the part that decides whether you are willing to put it in front of people who can buy from you.

The question arrives

On the product page, in the helpdesk widget, or in WhatsApp. Wherever your customers already are, without an account to make first.

A visitor types “Will the S400 filter fit a 2018 frame?” at 23:14 on a Sunday.

It finds the passages

Not a web search. It ranks paragraphs out of the shelf you cleared and keeps the exact location of each one it used.

Two candidates surface: page 3 of the data sheet, and the compatibility table naming the adapter plate.

It answers in your words

Short, in the language of the question, quoting the passage rather than summarising it into something softer.

“Not directly. Frames before 2019 need adapter plate 88-231.” Source attached, two seconds after asking.

It stops when it should

Where the shelf does not reach, it says so and hands the thread to a named person instead of inventing the rest.

The follow-up asking for ten per cent was not its to promise. It went to sales with both article numbers attached.

Limits

What it refuses to do.

It does not guess.When the documents do not answer the question, it says the documents do not answer the question. A confident wrong answer to a customer costs more than no answer, and it costs it in public.

It never sees your internal folders.Margins, internal notes and other customers' files are not filtered out at the end. They were never within reach. The shelf is the whole security model, and it is a list you can read in one sitting.

It does not promise what it cannot check.An individual discount, a delivery date for one specific order, anything a person would have to approve. It says so plainly and passes it on, rather than improvising something you then have to honour.

It does not pretend to be a person.It says it is a machine at the start of the conversation, as Article 50 of the EU AI Act requires, and offers the way to a human in the same breath.

The boring part

Where it runs, and what it can reach.

EU onlyHosted in the EU under an Article 28 processing agreement, in Frankfurt and Belgium. Your data is stored and processed inside the EU.

One cleared shelfIt reads the documents you point it at and nothing else. There is no internal index for it to reach into by accident.

Your wordingIt answers in your tone, with your product names and your spelling, because the words come from your own pages.

DeclaredIt says plainly that it is a machine, as Article 50 of the EU AI Act requires of customer-facing chat.

How it goes

Four weeks from the call to live.

Week 0The call

Thirty minutes with both founders. We read a week of your support inbox and count how much of it a document already answers. If that number is small, we tell you, and there is nothing to build.

Week 1The cleared shelf

We agree exactly which documents the public may hear from. That list is the entire security model, and settling it takes an afternoon rather than a project.

Weeks 2 to 4Build and correct

We run it against the real questions out of your inbox. Your team marks what comes back wrong. That correction loop is most of the work, and it is why we need a few hours of your time.

Week 4Live on one page

The Front Desk starts on the product pages rather than the whole site, with numbers attached: answered, handed over, and correctly refused.

AfterWiden

The rest of the site, more languages, or the helpdesk. Or a workshop so your own people can extend it without us in the room.

What we need from you

A week of your support inbox, so we can count what repeats before anything gets built.
The documents you are willing to let the public hear from. Read access, nothing more.
One person who can say yes to wording. Roughly two hours a week.

That is the whole ask. If that week of inbox turns out to be genuinely unrepeatable questions, we will say so on the call rather than build something that deflects nothing.

Send us a week of your support inbox.

Thirty minutes with both founders. We will count how much of it a document already answers, and tell you plainly if the number is too small to be worth building.